Terms and Conditions

In these terms, “we”, “us” and “our” mean Dietersfoods, and “you” means the person using the storefront or placing an order. By using the storefront or placing an order, you agree to these terms.

Our Privacy Policy, Delivery Policy and Returns and Refunds policy also apply and explain those parts of the service in more detail.

You can browse and order without creating an account. When you check out, track an order or send us a message, please give us accurate details, including an email address and phone number that you can be reached on.

The links we email you for viewing your orders are meant for you. Please keep them to yourself, because they open your order details.

We try to describe and photograph our products accurately. Product photos are for illustration, and small differences in appearance, colour or packaging can happen.

Our products are available while stock lasts. An item can sell out between the time you add it to your cart and the time you check out, so we check availability again when you start checkout and will let you know if anything has changed.

If you have an allergy or a specific dietary need, please contact us with your question about a product before you order.

Prices are shown in Ghana cedis. Sale prices apply only during the sale shown on the product. Checkout shows the total you will pay online before you are taken to payment, and our Delivery Policy explains how delivery charges are handled.

Promo codes are subject to the conditions that come with them, which can include dates when the code is valid, a minimum order amount, a maximum discount and a limit on how many times the code can be used. Only one code can be used per order. If a code is no longer valid when you return to checkout, it may be removed from your order.

Mistakes can occasionally happen. If we find a clear error in a price, a promotion or a product description, we may correct it. An order affected by a clear error may need to be reviewed, changed or cancelled. If you have questions about a correction, please contact us with your order reference.

Your order is placed once your payment has been confirmed, and we then send an order confirmation to your email address.

We may decline or cancel an order, for example if an item is no longer available, a price was clearly wrong, or we have reason to believe the order is not genuine. If this affects an order you have paid for, it will need a manual review. Please contact us with your order reference so our team can explain the available next steps.

All checkout payments are processed by Paystack. Paystack’s secure payment page may offer card or mobile money, and the details you enter there are handled by Paystack under its own terms. We do not ask you to send money directly to a DIETERSFOODS mobile money number.

Mobile money payments can take a few minutes to confirm. While a payment is being confirmed, please do not send another payment for the same order. If a payment fails or is not completed, no order is created and you can try again with Paystack.

If you think you have been charged twice, or money has left your account without an order being confirmed, please tell us through the Contact page. Our Returns and Refunds policy explains what to include.

We deliver orders to the address you give at checkout. Our Delivery Policy explains what we need from you, how delivery estimates work and what happens if a delivery is delayed or cannot be completed.

Orders cannot be cancelled online. If you need to change or cancel an order, please contact us as soon as possible. Once an order is being prepared or is on its way, we may not be able to change or cancel it.

If something is wrong with your order, our Returns and Refunds policy explains how to tell us and how we review it.

When using the storefront, please do not:

• give false details or place an order in someone else’s name without their permission;
• attempt fraud, including with payments or promo codes;
• send automated or excessive requests, or try to interfere with how the storefront works;
• try to access orders or information that are not yours; or
• send messages or testimonials that are unlawful, abusive or misleading.

We may limit or refuse access, or decline orders, where we reasonably believe the storefront is being misused.

The text, photographs, logos and design of the storefront belong to Dietersfoods or are used with permission. Please do not copy or reuse them for commercial purposes without our permission.

If you send us a testimonial, you allow us to publish your name and your message on the storefront. We review testimonials before they appear, and we may choose not to publish one. You can ask us to remove your testimonial through the Contact page.

We work to keep the storefront available and its information accurate, but it may sometimes be unavailable, slow or out of date, for example during maintenance or because of problems with the services we rely on. We cannot promise that it will always be available or free of errors.

Nothing in these terms takes away any rights you have under the law.

We may update these terms as the shop changes. The date at the top of this page shows when they were last updated. Please review the current terms before placing an order.