Delivery Policy

At checkout we ask for:

• your full name, email address and phone number;
• your street address and city; and
• if you would like to add them, a nearby landmark and instructions for the person delivering your order.

A landmark and clear instructions are often the quickest way for us to find you, so please add them if your address is hard to locate.

We are based in Accra, Ghana. Whether we can deliver to an address can depend on where it is. If checkout accepts an address that we later cannot serve, the order will need a manual review. Please contact us with your order reference so our team can explain the available options.

Checkout shows how delivery is charged for your order. Where it shows the delivery charge as “Confirmed with you”, no delivery charge is included in the total you pay online. The delivery charge and its payment arrangement are handled separately from the online checkout.

Checkout and your order confirmation show an estimated delivery day, such as “Today”, “Tomorrow” or a particular day of the week. The estimate depends on what you order and when you order it, because some of our products are made or delivered on particular days.

Estimates are our best guide, not a guarantee. If your estimate changes, the latest one is shown when you view your order.

You can follow your order through Track Order. Enter the email address you used at checkout and we will email you a link to view your orders. Your order will show as being prepared, on the way or delivered.

We also email you as your order moves along, including when it is on its way and when it has been delivered.

Please check your address and phone number before you pay, and keep your phone nearby on your delivery day. We rely on these details to reach you.

If you notice a mistake after placing your order, please contact us as soon as possible with your order reference. Whether the details can be changed depends on whether the order has already left us.

Deliveries can sometimes be delayed, for example by traffic, weather, high demand or other circumstances outside our control. Track Order shows the latest status and estimated delivery day recorded for your order.

If your order has not arrived when you expected it, please contact us with your order reference.

If we cannot reach you or cannot complete a delivery, for example because the address is incomplete or nobody is available to receive it, the next steps will need a manual review.

Because many of our products are food that needs to be eaten fresh, we may not always be able to hold an order or try again. Please contact uswith your order reference so our team can explain the available options.

Please check your order when it arrives and put away anything that needs to be kept cool as soon as you can. If something is not right, please tell us promptly so we can look into it while the details are fresh.

If an item is missing, damaged or not what you ordered, send us a message through the Contact page and choose “Order or delivery” as the topic. Include your order reference, which is in your order confirmation email and in Track Order, and tell us what went wrong. We may ask for more details, such as photos, when we reply.

Our Returns and Refunds policy explains how we review problems with an order.