Privacy Policy

Dietersfoods is a food business based in Accra, Ghana. In this policy, “we”, “us” and “our” mean Dietersfoods, and “the storefront” means this website.

You can browse and order without creating an account. We only ask for the details we need for the thing you are doing, such as placing an order or sending us a message.

Depending on how you use the storefront, you may give us:

• At checkout: your full name, email address, phone number, street address and city, and, if you choose to add one, a landmark.
• With a promo code: the code you enter, so we can check it and apply any discount.
• To view your orders: the email address you used at checkout.
• In a message to us: your name, email address, the topic you choose and what you write.
• In a testimonial: your name and your story.
• For our mailing list or a back-in-stock alert: your email address and, for an alert, the product you are waiting for.

When you place an order, we keep a record of it: the items, sizes and prices, any discount, your delivery details, the estimated delivery day, your payment status and the updates to your order’s progress.

When your first order is paid, we also keep your name, email address, phone number and address as a customer record, so our team can prepare and deliver your orders and help if something goes wrong.

We may also keep the details entered at checkout when an order is started but not paid for.

All checkout payments are made on Paystack’s secure payment page, which may offer card or mobile money. The payment details you enter there are handled by Paystack under its own terms and privacy policy. We do not see or store your full card number, card security code or mobile money PIN.

To set up and confirm your payment, we send Paystack the amount and your email address, and Paystack sends us details of the transaction, such as its reference, amount, status and the time it was paid.

We do not ask you to send money directly to a DIETERSFOODS mobile money number, so we do not collect payment details from you to match a payment by hand.

When you send us a message through the Contact page, we keep it so our team can read it and reply to the email address you gave us.

When you share a testimonial, we review it before deciding whether to publish it. If we publish it, the storefront shows your name, your message and the date you sent it.

If you join our mailing list, we keep your email address and use it to send you updates about new arrivals, seasonal restocks, the occasional recipe and other news from Dietersfoods. If you have ordered from us with the same email address, we may connect your subscription to the name on that order. Every marketing email includes a link to unsubscribe.

If you ask us to tell you when a product is back in stock, we keep your email address and the product, and send you one email when it is available again.

Emails about your orders, such as your order confirmation and updates on its progress, are part of providing the service and are sent whether or not you are on our mailing list.

The storefront saves a small amount of information in your browser:

• Your cart: the items in your cart, any promo code you entered and a short list of your recent order references are kept on your device, so your cart is still there when you come back. They stay until you clear your cart or your browser data.
• Your display preference: whether you chose the light or dark theme.
• The welcome animation: a note that you have already seen it, which is cleared when you close the tab.

We also use two essential cookies. One keeps your checkout connected to your browser while you pay. The other keeps you signed in to view your orders after you open the link we email you. Both expire after a short time, and the storefront needs them for those features to work.

We use Meta Pixel to understand visits to the storefront. It can store browser information and send Meta a page-view event. After you submit your checkout details, it may also use your normalized name, email address, phone number, city and country for Meta’s advanced matching. Meta processes this information under its own privacy policy.

We use your information to:

• prepare, deliver and support your orders;
• confirm your payment and look into payment problems;
• send order emails, including confirmations and progress updates;
• let you view your orders through Track Order;
• read and reply to your messages;
• review and publish testimonials you share with us;
• send mailing list and back-in-stock emails you asked for;
• apply promo codes and check that offers are used as intended;
• measure storefront visits through Meta Pixel;
• keep the storefront working and protect it from misuse; and
• keep the business records we need to run the shop.

Like most websites, the storefront also handles technical information, such as your IP address and browser type, to keep the service secure and to limit repeated or automated requests.

We share information only where it is needed to run the shop:

• Paystack, to take and confirm payments.
• Service providers who host the storefront and its database, store product images and send our emails on our behalf.
• Meta, when Meta Pixel records a page view or performs advanced matching.
• Members of our team who need it to prepare and deliver orders, answer messages and manage the shop.
• Others where the law requires it, for example in response to a valid request from an authority.

We keep order, payment and customer records for as long as we need them to run the business, help with questions about past orders and keep proper records.

Messages, testimonials, mailing list and back-in-stock records are kept until they are no longer needed or you ask us to remove them. Where we are able to, we will act on that request. If you unsubscribe, we keep a record that you did, so we do not email you again by mistake.

We take reasonable steps to protect your information. Payments are made on Paystack’s secure page, the links we email you for viewing orders expire after a short time, and access to customer information is limited to people who need it.

No website, email or online service can be made completely secure, so we cannot guarantee the security of information sent to us. Please keep the links we email you private, and tell us through the Contact page if you think your information has been misused.

• Marketing emails: use the unsubscribe link in any marketing email.
• Your cart: clear your cart, or your browser data, to remove what the storefront saved on your device.
• Your information: you can ask us what we hold about you, ask us to correct it, or ask us to remove a testimonial, a back-in-stock alert or other information.

To make a request, send us a message through the Contact page using the email address you shop with. We may need to confirm it is you before we act, and we may need to keep some records, such as orders and payments, where we have a business or legal reason to.

The storefront is not designed for children, and we do not knowingly collect personal information from them. If you believe a child has shared information with us, please let us know through the Contact page and we will look into it.

We may update this policy as the shop changes. The date at the top of this page shows when it was last updated. If a change significantly affects how we use your information, we will make that clear on the storefront.